AI CITATION INTELLIGENCE
HowAICite
Website audits, AI-answer collection, citation evidence, competitor gaps, fixes and rechecks.
HOWAI SUPPORT CENTER
Get unstuck—and keep the evidence intact.
One support center for HowAICite, HowAISafe, HowAITrust and HowAIAds. Start with the exact workflow you are using, then escalate with enough context for a useful answer.
Inspectable evidenceProvider provenanceLimits kept visible
START IN THE RIGHT PRODUCT
Choose the workflow that is blocked.
Each product has different evidence rules. Opening the relevant documentation first prevents citation, governance and brand-accuracy questions from being mixed together.
AI GOVERNANCE EVIDENCE
HowAISafe
AI-system inventory, risk triage, control ownership, evidence artifacts and audit readiness.
AI BRAND ACCURACY
HowAITrust
Observed claims, authoritative facts, review decisions, corrections and before-and-after proof.
AD AGENT FOR AI CHATBOTS · PREVIEW
HowAIAds
Buyer questions, AI answer checks, spend decisions and the read-only Microsoft Advertising connection.
SELF-SERVICE
Resolve the common paths first.
These links go to the live product behavior and published boundaries—not a generic knowledge base.
Account and access
Sign in, use a recovery code, review organization roles or return to your workspace.
Billing and subscriptions
Review the active plan, invoices, cancellation path, refunds and Paddle customer portal.
Measurement and evidence
Check provider coverage, provenance, metric definitions and why an observation may be incomplete.
Technical problem
Retry once, preserve the visible error reference and report the exact route and time.
HOWAIADS
Fix the common HowAIAds problems.
HowAIAds is a design-partner preview. Its Microsoft Advertising connection is read-only, so none of these problems can change or spend anything in your ad account.
HowAIAds: connecting Microsoft Advertising failed
Start again from Connect Microsoft Advertising in the HowAIAds workspace and finish the Microsoft sign-in within ten minutes, in the same browser. Sign in with the Microsoft login that can open your ad account in ads.microsoft.com. If your company's Microsoft Entra blocks the Microsoft Advertising app, your IT administrator must allow it. Nothing is connected or changed when a sign-in fails.
HowAIAds: my ChatGPT Ads API key was rejected
Create a new key in ChatGPT Ads Manager → Settings and paste the whole key into the HowAIAds workspace. Each key belongs to one ad account, so use a key from the account that runs your campaigns. HowAIAds only reads with it; delete the key in Ads Manager whenever you want to cut access.
HowAIAds: it asks me to reconnect Microsoft Advertising or ChatGPT Ads
The platform ended HowAIAds' access — for Microsoft usually after a password change, a multi-factor reset or removed app consent; for ChatGPT Ads when the API key was deleted. Select Reconnect in the workspace. Your synced history stays in place, and daily syncs resume after you reconnect.
HowAIAds: the sync finished but shows no campaign data
Check that the selected ad account is the one running campaigns and that it had spend in the last 30 days. New reports usually arrive within a few minutes, and Microsoft sometimes returns an empty report for accounts without recent activity. Sandbox accounts normally have little or no data.
HowAIAds: the spend-decision table is empty
Decisions need at least one checked AI answer. Add buyer questions in the workspace and select Check now. If AI answer checks are not switched on for your pilot, email support and we will enable them. Answers older than seven days show as “Re-observe first” until they are checked again.
HowAIAds: why are all bids blocked?
Bids are held while an AI answer states something materially wrong about your brand, or while conversion tracking looks unreliable (for example many clicks and zero conversions). The workspace lists the reason. Fix the inaccuracy or the conversion tracking, then recheck.
HUMAN SUPPORT
Still blocked? Send a request we can act on.
Email opens with a safe diagnostic template. Complete the fields that apply and remove anything confidential before sending.
Email the support team Email: howaicite@gmail.com · Phone: +84 982 991 259 · Target first response within two business days (not a contractual SLA)Include
- Product and workspace username
- Affected page, report or transaction ID
- Time and time zone
- Expected behavior and what happened
- Error reference, if one appeared
Never send secrets. Do not email passwords, recovery codes, API keys, payment-card details, personal data or unredacted confidential evidence.
QUICK ANSWERS
Before you contact us.
Can support recover my password?
No. HowAICite cannot retrieve passwords. Use the one-time recovery code created with your account to reset access.
What should I send when a report fails?
Send the product name, affected page or report ID, time and time zone, expected behavior, what happened and the visible error reference. Never send credentials or confidential evidence by email.
Where do I manage a paid subscription?
Open Billing from your HowAICite account. Paddle hosts checkout and the customer portal. HowAICite does not receive full card numbers or security codes.
When should I expect a reply?
The current operational target is a first human response within two business days. This is a support target, not a contractual service-level agreement.
Support does not change evidence silently. Diagnosis, corrections and rechecks remain attributable in the relevant product workspace. Legal, compliance and factual decisions still require the appropriate human owner.
START WITH A REAL BASELINE
Find the first gap worth fixing.
Inspect your website now, then add observed AI answers when you are ready to measure visibility.